Maximo Administration app redirects to Start Center-Why?

We needed to generate an API key to log in to the Maximo Application Framework (MAF) tool for Maximo Mobile customizations. One way to log in is by using the Maximo URL along with an API key generated for a user. We logged into Maximo and navigated to the Maximo Administration application to generate an API key for a user. However, each time we attempted this, we were forcefully redirected to the Start Center. The same issue occurred when accessing the Maximo Management Interface (MMI) application.

It took us some time to investigate and understand why this worked in the DEV and Staging environments but not in Production. The SystemOut.log file revealed the error SRVE8109W: File not found. If you’re unsure where to look in the log files or lack enough detail, try navigating to a role-based application, such as the Technician module within Work Orders. On the UI, you may see an error indicating that the user is blocked.

This error means that a user has been blocked, which can be confirmed by checking the loginblock table. To resolve the issue, you can either unblock the user through the Users application or delete the corresponding record directly from the database:

SELECT * FROM loginblock;

Once the issue is resolved using one of these methods, you will be able to access the Administration application and regenerate the API key for MAF authentication.

If you have any questions, feel free to leave a comment in the comments section below.